DNA kits should be delivered within 10 business days (which is two weeks, barring holidays) of the date of order. They’re sent via UPS and handed off to a local branch of the United States Postal Service, who delivers it. If a kit isn’t received within 14 business days, please contact us for a free replacement kit.
Why hasn’t my ancestry DNA kit received?
Troubleshooting. Make sure you’ve activated your kit so we know whose sample we received. If you activated your kit and see the status bar on your DNA homepage but the sample hasn’t arrived yet, keep in mind that it can take up to five weeks from the date you mail in a sample for us to mark it as arrived.
Where do ancestry DNA samples get mailed to?
When a kit you purchased ships, you’ll receive an email containing tracking information. Tracking information will also be available from your DNA homepage. DNA kits shipped with standard shipping are sent via UPS and dropped off to your local post office, which delivers the kits.
Why is my ancestry kit taking so long?
Ancestry customers report that it’s taking 3 to 6 weeks for DNA results to process in 2020/2021. … Eight weeks is an upper limit that Ancestry give themselves to allow for outliers. It’s rare to see people report that it took that long. Usually, it’s because there is a problem with the DNA kit.
How do I send back AncestryDNA?
To Ancestry® for processing
After collecting your saliva sample, put the collection bag in the return mailer and place the mailer in a USPS mailbox. Return postage (as well as other shipping related to the provision of the DNA testing service) was included in the original cost, so just seal the box and send it back.
How do I get my AncestryDNA results?
Sharing ethnicity results and matches
- From any page on Ancestry, click the DNA tab and select Your DNA Results Summary.
- From your DNA homepage, click Settings in the top-right corner.
- Scroll to the Privacy section > Sharing Preferences and click Change next to DNA Ethnicity and Matches.
- Click Add a person.
Does AncestryDNA ship internationally?
AncestryDNA® is now available on four continents and in 34 countries around the globe. … We don’t have a specific time frame for when we’ll add more countries to our shipping area, but we’re working hard to make AncestryDNA available as widely as possible.
Do AncestryDNA kits expire?
DNA kits can be used for at least a year after the date of purchase, and often for longer. If you’ve had a DNA kit for more than a year, you can still activate the kit and send in your sample.
Is AncestryDNA accurate?
Reading your DNA is a first step in generating your AncestryDNA results. Accuracy is very high when it comes to reading each of the hundreds of thousands of positions (or markers) in your DNA. With current technology, AncestryDNA has, on average, an accuracy rate of over 99 percent for each marker tested.