You asked: How do I email MyHeritage?

For any questions regarding your DNA kit, the activation process, the Health Questionnaire, processing your results at the lab, your Ethnicity Estimate, or your DNA Matches, please contact the MyHeritage Support team by email at or call us toll-free at 1-800-MYHERITAGE.

How do I contact someone on MyHeritage?

From your list of DNA Matches: Clicking the “Contact” button or link will take you to your MyHeritage inbox, where you can write your message and send it. When you visit another user’s site and are not a member, a strip will appear at the top of the screen prompting you to request membership to the site.

Can I get a refund from MyHeritage?

MyHeritage values the satisfaction of its customers and offers a thirty (30) day money back guarantee. If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.

What happens if I cancel MyHeritage subscription?

When your site subscription expires, your data is saved on your family site. You will have restricted access to the site options, but you can either renew your subscription or downgrade back to the Basic plan.

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How do I contact MyHeritage UK?

We are here to provide you with comprehensive, personal assistance, so you can make the most of MyHeritage. Our caring team of representatives provides support in 17 languages. Support in English is available Mon–Sat 24 hrs. GMT.

Country Phone number Hours of operation
United Kingdom (+44) 080 8164 8606 Mon–Sat 24 hrs

Can you block someone on MyHeritage?

Select ‘My Privacy’. 4. On the ‘My Privacy’ page, click on ‘My member preferences’ options on the left. This section helps you control what guests can see about your MyHeritage member profile.

How long does it take to get a refund from MyHeritage?

A refund has been successfully issued for your MyHeritage Complete Plan, in the amount of $299 on November 18 2021. IMPORTANT NOTE: The refund has been issued and may take up to 7 business days to appear in your account.

Is MyHeritage com trustworthy?

MyHeritage has a consumer rating of 3.92 stars from 3,160 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with MyHeritage most frequently mention family tree, customer service and support team. MyHeritage ranks 1st among Genealogy sites.

Who runs MyHeritage?


Type of business Private
Owner MyHeritage Ltd.
Founder(s) Gilad Japhet (CEO)
Industry Internet
Products Family history website Genealogy software Mobile application MyHeritage DNA MyHeritage DNA Health Family Tree Builder

How do I cancel my free trial of heritage?

How do I cancel my free trial?

  1. Select ‘Data subscriptions’ on the left side, and click on ‘View details’.
  2. Click on ‘Stop free trial now’.
  3. Select ‘Complete subscription’ on the left side, and click on ‘View details’. Then, click on ‘Stop free trial now’.
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Is MyHeritage easy to cancel?

A subscription that has been purchased via the MyHeritage app can only be canceled through Google Play or App store depending on your mobile device.

What happens to my tree and information on MyHeritage when I discontinue my subscription?

If you have a site subscription (Premium, PremiumPlus or Complete) and it expires, all your data including your family tree, photos, and everything else you uploaded to your family site will keep intact. Nothing will be deleted.

Does MyHeritage expire?

MyHeritage DNA kits have an expiration date of one year after purchase, so if you have ordered a kit, you can use it without any problems many months after receiving it. Sorry, this category is reserved for members entitled to priority support.

Can you pay MyHeritage monthly?

4) MyHeritage has a variety of subscriptions based on what you want. One of the things that I do like about MyHeritage is that just because you sign up, doesn’t mean all of a sudden you are having to pay a monthly fee or yearly bill.