How do I return to MyHeritage?

If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.

How do I log into MyHeritage?

Please note: if you are already a MyHeritage member, tap on the ‘Log in’ button and log in to your account with the same e-mail address and password that you use for your online MyHeritage family website. Enter your details and tap on ‘Get started’.

What happens if I cancel MyHeritage subscription?

When your site subscription expires, your data is saved on your family site. You will have restricted access to the site options, but you can either renew your subscription or downgrade back to the Basic plan.

How do I contact MyHeritage customer service?

We are here to provide you with comprehensive, personal assistance, so you can make the most of MyHeritage.

Country Phone number Hours of operation
USA 1-844-994-1888 Mon–Sat 24 hrs
Australia (+61) 1800 841 735 Mon–Sat 24 hrs
Canada 1 833 907 1800 Mon–Sat 24 hrs

Is it easy to cancel MyHeritage?

A subscription that has been purchased via the MyHeritage app can only be canceled through Google Play or App store depending on your mobile device. … Log in to www.myheritage.com on your browser. Click on your name on the upper right corner of the Home page and go to ‘My purchases’.

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Why can’t I log into MyHeritage?

If you’re having trouble logging in to your family site, you can generate a new password. … If you are unable to receive the “reset your password” email or still can’t set up a new password for your account, please contact our Phone Support team and choose the “Privacy” option on the automated voice response system.

Is MyHeritage really free?

Signing up to MyHeritage is completely free and allows you to build your own family site. Basic sites are free to create. With your Basic family site, you can add up to 250 individuals in the family tree(s) you build.

Can I get a refund from MyHeritage?

MyHeritage values the satisfaction of its customers and offers a thirty (30) day money back guarantee. If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.

How do I cancel MyHeritage subscription?

To cancel your My Heritage Subscription, follow these easy steps:

  1. Log in to your online family site.
  2. Click on your name on the upper right corner of the Home page.
  3. Click on ‘My purchases’
  4. Select ‘Site subscriptions’
  5. Click on ‘View details’:
  6. Click on ‘Stop annual renewal’

How do I cancel my free trial on MyHeritage?

How do I cancel my free trial?

  1. Select ‘Data subscriptions’ on the left side, and click on ‘View details’.
  2. Click on ‘Stop free trial now’.
  3. Select ‘Complete subscription’ on the left side, and click on ‘View details’. Then, click on ‘Stop free trial now’.
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Can I email MyHeritage?

For any questions regarding your DNA kit, the activation process, the Health Questionnaire, processing your results at the lab, your Ethnicity Estimate, or your DNA Matches, please contact the MyHeritage Support team by email at support@myheritage.com or call us toll-free at 1-800-MYHERITAGE.

How do I email MyHeritage?

Start composing your message and tap “Send” (on iOS) or the arrow icon (on Android) when you’re done. When a message is composed and sent, MyHeritage dispatches an email to the recipient.

Where is MyHeritage located?

The company is headquartered in Or Yehuda, Israel, with additional offices in Tel Aviv, Israel, Lehi, Utah, Kyiv, Ukraine, and Burbank, California.

Can you pay monthly for MyHeritage?

Click on your name in the upper-right corner of the screen and select ‘My Purchases’. 3. Next, select the subscription type you would like to purchase on the left side: ‘Site subscriptions’ or ‘Data subscriptions’. Click here to learn more about the subscription types MyHeritage offers.